At a Glance
- Phone Changes Prohibited: You can no longer update bank routing details over the phone due to strict anti-fraud rules targeting impersonation scams.
- 100% Electronic Payments: Paper checks are fully phased out under federal mandates; benefits arrive exclusively via direct deposit or the Direct Express debit card.
- Faster Processing: Online direct deposit changes through your personal portal take effect in as little as one business day.
- 2026 COLA Adjustment: Benefit checks reflect a 2.8% cost-of-living increase, bringing the average monthly retirement benefit to $2,071.
- Strict Schedules: Electronic payments follow rigid calendar rules based on your birth date, holiday shifts, and benefit program type.
